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Refund policy

Return Window

At YESWOOD, we want you to love your furniture. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery.

Products eligible for no-reason return must include:

  • Be in their original condition
  • Be unused or show only minimal use
  • Include all original accessories, hardware, manuals, and parts
  • Must be returned in the original packaging

Returns that do not meet these conditions may be refused or subject to a restocking fee.

Non-Defective Returns

If you change your mind or no longer need the item, you may return it within 30 days of delivery.

For non-defective returns:

  • Customers are responsible for return shipping costs.
  • Original shipping charges (if applicable) are non-refundable.
  • The item must be properly packaged to prevent transit damage.
  • Refunds will be issued after the returned item has been inspected and approved.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • Missing parts
  • The wrong item

Please contact us within 7 days of delivery and provide:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A description of the issue

Once verified, YESWOOD will provide an appropriate solution, which may include:

  • Replacement parts
  • Product replacement
  • Partial refund
  • Full refund

Depending on the situation, return shipping costs may be covered by YESWOOD.

Exchanges

We accept exchanges within 30 days of delivery for eligible products.

If you would like to exchange an item for a different size, color, or model, please contact our customer support team. Additional charges or refunds may apply depending on the price difference.

Return Process

To initiate a return, please contact our customer support team with:

  • Order number
  • Product name
  • Reason for return
  • Photos (if applicable)

Our team will provide return instructions and the return shipping address.

Please do not return items without prior authorization, as unauthorized returns may not be accepted.

Refund Processing

After we receive and inspect your returned item:

  • Approved refunds will be issued to the original payment method.
  • Refund processing typically takes 5–10 business days after approval.
  • Processing times may vary depending on your bank or payment provider.

Warranty Coverage

YESWOOD products are backed by a 365-Day Limited Warranty from the date of delivery.

This warranty covers:

  • Manufacturing defects
  • Material defects
  • Hardware defects under normal residential use

The warranty does not cover:

  • Normal wear and tear
  • Improper assembly
  • Accidental damage
  • Misuse or abuse
  • Commercial use
  • Damage caused by improper storage or maintenance

For warranty claims, please contact our support team with photos and proof of purchase.

Assembly Support

Most YESWOOD products require assembly.

To make assembly simple and stress-free, we provide:

  • Detailed assembly instructions
  • Professional video assembly guides
  • One-on-one customer support assistance when needed

If you encounter any difficulties during assembly, our support team is available to help.

Dedicated Customer Support

Every YESWOOD customer receives personalized after-sales support.

Our customer service team provides:

  • One-on-one assistance
  • Order support
  • Product guidance
  • Warranty service
  • Return and exchange assistance

We are committed to delivering a smooth and enjoyable shopping experience from purchase to delivery and beyond.

Contact Us

For returns, exchanges, warranty claims, or product support, please contact us:

Email: amzservice@yeswood.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)